At Honest International Foods Private Limited, we prioritize customer satisfaction and strive to ensure your shopping experience is as smooth as possible. Our refund and return policy provides peace of mind for our valued customers. Please take a moment to review the following guidelines:
1. Refunds
We want you to be completely satisfied with your purchase. If you’re not satisfied with your order, we offer a full refund within 14 days of receipt. To initiate a refund:
- Contact Us at hifpl.order@gmail.com with your order number and reason for the return.
- Items must be unused, unopened, and in their original packaging.
- A refund will be processed once the return is received and inspected.
Please note that shipping costs are non-refundable unless the item is defective or there was an error in your order.
2. Returns
If you’re not fully satisfied with your product, you may return it within 14 days of receiving your order for a refund or exchange. Please ensure the following:
- The product is unused, unopened, and in its original condition.
- You contact our support team for authorization before sending the item back.
- Return shipping fees are the responsibility of the customer unless the product is damaged or defective.
Once your return is received and processed, we will notify you of the approval or rejection of your refund or exchange.
3. Damaged or Defective Items
We take great care in packaging our products, but in the unlikely event of receiving a damaged or defective item, we are here to assist:
- Contact Us immediately with a photo of the damaged product and your order number.
- You will be given the option to return the item for a full refund or exchange.
- We will cover the return shipping costs for defective or damaged products.
4. How to Return a Product
To return an item, please follow these steps:
- Contact our Customer Support Team at hifpl.order@gmail.com to initiate the return process.
- Provide your order number and the reason for the return.
- Package the item securely and send it back to the address we provide.
- Once we receive your returned item, we will inspect it and process your refund or exchange.
5. Non-Returnable Items
Due to the nature of our products, we cannot accept returns on:
- Opened or used products for health and safety reasons.
- Products purchased after 14 days from the delivery date.
6. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact us at:
Email: hifpl.order@gmail.com
Address: Block No. 484, Tajpur Road, Sarkhej-Bavla Road, Changodar, Ahmedabad, GJ (24) 382213, IN